2013 Employee Survey

The results of the 2013 City Employee Survey are in.  11,117 surveys disseminated to all full-time, part-time, temporary and grant-funded employees in both English and Spanish.  The overall response rate was excellent, with 8,044 completed surveys; a 72.0% return rate. Over the last 4 surveys, we have steadily increased our response rate with employees providing important feedback.

Based on the overall results of the survey, the City of San Antonio is definitely moving in the right direction with regard to the City’s efforts to meet the needs of its employees.  We have a very committed workforce and employees are proud to work for the City of San Antonio. Overall satisfaction among employees has increased to 87% in 2013 from 85% in 2011.

A high percentage of employees are using communications tools that have been developed by the City, and many of these tools appear to be having a positive impact on employee perceptions of the City:

  • City news releases
  • TVSA Programs
  • City Annual Report
  • Department newsletters
  • Employee newsletter – eConnections

While we have made positive strides in many areas we also have opportunities to improve our rewards and recognition programming and improve the work satisfaction levels among our skilled and craft employees and continue to provide quality of professional development opportunities to employees

During the month of September, employees will be provided with the overall survey results in both English and Spanish by means of department meetings, the City’s Employee newsletter, All-COSA emails and the COSA Web (intranet).  Departments will analyze and review the 2013 survey results and identify progress made in areas identified for improvement in 2014.

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